HSM - 506 Patient Experience

The course will provide participants the background and experience in developing an understanding of the patients’ perception of their care and how this is increasingly used to improve quality, safety, efficiency, staff engagement, and financial performance as well as minimize litigation risks. The course will introduce patient experience measurement and monitoring tools as well as evidence based strategies to improve overall patient experiences. The course will be taught using relevant case studies, guest speakers, patient interviews, and real-world projects to understand and improve patient experiences. Credit Hours: (2)