HSM - 572 Health Care Operations Management

This course provides students with the knowledge, skills and abilities needed to apply systems thinking, quantitative methods and other tools to better inform decisions and improve problem-solving in health care organizations. Students will appreciate the utility of these approaches for analyzing systems and improving processes. Emphasis is placed on students’ abilities to work with managers and clinicians to analyze problems, identify possible solutions, implement process improvements and communicate with stakeholders in nontechnical terms. The course uses a combination of learning methods, including group discussion, multimedia, site visits and operational projects. Site visits and challenging assignments in real health care settings-such as emergency department throughput, operating room logistics and support services roles-give students the opportunity to apply what they are learning. Prerequisites: HSM 514 or concurrent and HSM 551 or concurrent. Credit Hours: (4)