Mar 28, 2024  
2018-2019 University Catalog 
    
2018-2019 University Catalog [ARCHIVED CATALOG]

HSM - 606 Health Care Organization & the Patient Experience


This course provides an overview of the health care in the United States - covering the political, economic and social organization of the delivery of care as well a newly emerging factor - the perspective of the patient.  Students will understand and analyze the historical evolution, the structure, the financing mechanisms, the major provider components, performance, and how the point of view of the patient is increasingly shaping the future direction of health care.  The course will provide students with a framework to organize knowledge of the health care system to support further study in health services administration.  Through reading, class discussions and debates, students will gain an understanding of the major issues facing the health care system and consider alternative approaches to improve the system.  Students will have the opportunity to observe and interview patients and providers in actual clinical settings to understand their interface with the system and related medical, social, and economical issues. The course will introduce patient experience measurement and monitoring tools, techniques for listening to the “voice of the patient” and how all the elements of CMS’ value based purchasing plan tie together. Credit(s): (3)